European Shipping Information

Order Dispatch and Tracking:

If you have received a tracking number, this confirms your order has already been dispatched.

Please note that tracking updates will not appear immediately. Tracking information will only activate once your parcel reaches the DHL hub in the Netherlands, after customs clearance into the European Union.

Shipping Process for European Orders:

Orders are first sent to the DHL hub in Heathrow, from where they are forwarded to Europe via the Netherlands.
Customs clearance takes place in the Netherlands and is not processed daily, so tracking inactivity for a day or two after dispatch is normal.

Delivery Timeline:

European delivery typically takes 4-10 working days (excluding weekends and bank holidays).
Please allow 24-48 business hours for order fulfillment before dispatch.
During sale periods, both we and DHL experience high volumes, which can result in minor delays. We appreciate your patience as your order progresses through the shipping process.

Please note that customs clearance does not occur daily, and your parcel will only show a tracking update once it has entered the European Union. It’s normal for the tracking link to remain inactive for a day or two after the tracking number has been issued. Rest assured, if you have received a tracking number, it means your order has already been dispatched.