Shipping Terms

Thank you for visiting and shopping at Alexandria Fragrances UK. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping 

Alexandria Fragrances offers shipping to United Kingdom. 

 

  • Processing time usually takes from 24 to 72 hours from time order was placed.  (Processing does NOT mean shipping time, we are referring to time to pack your order)
  • Processing takes place Monday through Friday during office hours 9:00 till 17:00. Orders are not processed on weekends and major holidays. 
  • As soon as your order is processed you will recieve your personalized tracking number. 

 

Standard Royal Mail shipping usually takes 2 - 5 business days in transit, pending on the destination. (shipping time subject to change during major holidays)  we also offer  DPD shipping.

Please make sure to track your item using the tracking number provided to you - as we are NOT responsible for any lost or stolen packages. If your package has been lost or stolen please contact Royal Mail or DPD for further assistance and provide your tracking information. 

Europe Shipping 

We are happy to offer our european customer Europe shipping, however all European orders are at the liability of the buyer. 

Processing time: 

 

  • DPD, deliveries generally take between 4-7 days to arrive (pending on destination). 

 

Processing takes place Monday through Friday 9am till 5pm. Orders are not processed on weekends and major holidays. 

Once the order is fulfilled, an order confirmation email with your order information and tracking number is sent to the customer's email. Please allow at least 24 hours before the tracking information is updated on Royal Mail website or DPD website for our European customers.