UK Shipping Policy – Alexandria Fragrances UK

At Alexandria Fragrances UK, we are committed to delivering your orders promptly and efficiently. This shipping policy outlines our procedures and what you can expect when ordering within the United Kingdom.

Processing Times

• Order Processing: Orders are processed within 24 to 72 hours from the time of placement. Please note that processing time refers to the preparation of your order for shipment and does not include transit time.

• Business Hours: Processing occurs Monday through Friday, between 9:00 AM and 5:00 PM. Orders placed on weekends or public holidays will be processed on the next business day.

• Tracking Information: Once your order has been processed, you will receive a personalised tracking number via email to monitor your shipment's progress.

Shipping Methods & Delivery Times

• Courier Service: We utilise Royal Mail for our UK deliveries.

• Standard Delivery: Estimated delivery time is 2 to 5 business days, depending on your location. Please be aware that delivery times may vary during peak periods or public holidays.

• Free Shipping Offer: Enjoy free standard shipping on all UK orders over £75.

Order Tracking

To track your order, use the tracking number provided in your shipping confirmation email. You can enter this number on the Royal Mail Tracking Page to view real-time updates on your delivery status.

Delivery Issues

If you encounter any issues with your delivery, such as delays or missing packages, please contact our customer service team at [email protected] or visit our Contact Us page. We will work diligently to resolve any problems promptly.

Returns & Exchanges

For information regarding returns and exchanges, please refer to our Returns Policy.

Contact Us

If you have any further questions or require assistance, feel free to reach out to our customer support team:

• Email: info@alexandriauk.com

• Contact Form: Contact Us