Shipping Terms

Shipping Terms Alexandria Fragrances UK

Thank you for visiting and shopping at Alexandria Fragrances UK. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping

Alexandria Fragrances offers shipping to United Kingdom.

• Processing time usually takes from 24 to 72 hours from time order was placed. (Processing does NOT mean shipping time, we are referring to time to pack your order)
• Processing takes place Monday through Friday during office hours 9:00 till 17:00. Orders are not processed on weekends and major holidays.
• As soon as your order is processed you will recieve your personalized tracking number.

Standard Royal Mail shipping usually takes 2 - 5 business days in transit, pending on the destination. (shipping time subject to change during major holidays) we also offer European shipping.

Please make sure to track your item using the tracking number provided to you - as we are NOT responsible for any lost or stolen packages. If your package has been lost or stolen please contact Royal Mail or Us for further assistance and provide your tracking information.

Europe Shipping

We are happy to offer our european customers Europe shipping.

Processing takes place Monday through Friday 9am till 5pm. Orders are not processed on weekends and major holidays.

Once the order is fulfilled, an order confirmation email with your order information and tracking number is sent to the customer's email. Please allow at least 24 hours before the tracking information is updated on Royal Mail website or our website for European customers.

We take care of all import charges and VAT for our European customers, so you don't have to worry about any extra fees or hold-ups on delivery. Our logistics partner handles customs clearance in the Netherlands and pays the required 21% Dutch Import VAT on your behalf as part of fulfilling your order. The price you pay at checkout is the final price, with no surprise fees on delivery.

Returns Policy for Orders Delivered to the European Union

Your Responsibility to Track and Collect Your Order

Once your order is dispatched, you will receive a tracking number. It is your responsibility to monitor this tracking information regularly for delivery updates.

If you are not available to receive the delivery, the courier will typically leave your parcel at a local drop-off shop or collection point. You will be notified of this via the tracking information and are responsible for collecting your parcel within the timeframe specified by the courier.

Returns Due to Failure to Collect

If you fail to collect your parcel from the designated drop-off location within the courier's timeframe, it will be automatically returned to us. This failure to complete the delivery is considered a breach of your sales contract.

In this specific case only, we will process a refund for the product(s) returned, but the following costs incurred by us will be deducted:

• The original shipping cost will not be refunded.

• The 21% Dutch Import VAT that we paid on your behalf will be deducted from your refund.

This deduction applies only to the failure-to-collect scenario above. It does not apply to, and must never be applied to, a standard statutory cancellation of an order you have received. If you simply change your mind about an order you have received and unused, you are entitled to a full refund of the price paid — including original shipping and any EU import VAT included in your checkout price — once the goods are returned unused in original condition. For instructions on how to make a standard return, please see our main Returns Policy.