Legal Information | Alexandria UK

Terms and Conditions

These Terms and Conditions will apply to the purchase of the goods by you (the Customer). These are the terms on which we sell all Goods to you. By ordering any of the Goods or Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

1. Interpretation and Definitions

Consumer

Means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft, or profession.

Contract

Means the legally-binding agreement between you and us for the supply of the Goods.

Delivery Location

Means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order.

Durable Medium

Means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference, and allows the unchanged reproduction of the information stored.

Goods

Means the goods advertised on the Website that we supply to you of the number and description as set out in the Order.

Order

Means the Customer's order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website.

Privacy Policy

Means the terms which set out how we will deal with confidential and personal information received from you via the Website.

Website

Means our website https://alexandriauk.com/ on which the Goods are advertised.

2. Goods

The description of the Goods is as set out in the Website, catalogues, brochures, or other forms of advertisement. Any description is for illustrative purposes only, and there may be small discrepancies in the size and colour of the Goods supplied.

• In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
• All Goods which appear on the Website are subject to availability.
• We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

3. Personal Information

We retain and use all information strictly under the Privacy Policy. We may contact you by using e-mail or other electronic communication methods and by pre-paid post, and you expressly agree to this.

4. Basis of Sale

The description of the Goods on our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

• The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
• A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation).
• You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.
• By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it. You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied.
• No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you.

5. Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing. You must pay by submitting your credit or debit card details or PayPal payment with your Order, and we can take payment immediately.

6. Delivery

We will deliver the Goods to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

• We have refused to deliver the Goods;
• Delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
• After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will promptly return all payments made under the Contract. If you do not treat the contract at an end, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered. We will pay the costs of returning the Goods if they have already been delivered.

7. Risk and Title

Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice, to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

8. Withdrawal and Cancellation

You can withdraw the Order by telling us before the Contract is made if you simply wish to change your mind. You can cancel the Contract (except for any Goods which are made to your special requirements) by telling us no later than 14 calendar days from the day the Contract was entered into. You must return the Goods to our business premises in undamaged and unused condition. You bear the direct cost of returning the Goods to us, except where the Goods are faulty — see our Returns Policy for how we cover that cost.

These Cancellation Rights do not apply to:

• Goods that are made to your specifications or are clearly personalised.
• Goods which are liable to deteriorate or expire rapidly.
• Goods that become mixed inseparably (according to their nature) with other items after delivery.

9. Right to Cancel & Returns

To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement (e.g., a letter sent by post or email). You must be able to show clear evidence of when the cancellation was made.

If you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).

For orders delivered within the European Union, this reimbursement includes any import VAT or duty that formed part of the price you paid at checkout. That amount is not a separate charge to you and is not deducted from a valid cancellation refund; recovering it through the relevant customs process is a matter between us and our logistics/customs provider, not something we pass back to you. This is separate from, and does not affect, the distinct arrangements that apply where a parcel is never collected by the customer and is automatically returned to us undelivered — see our Returns Policy for that scenario.

Deductions and Timing of Reimbursement

We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you (i.e., handling the Goods beyond what is necessary to establish the nature, characteristics, and functioning of the Goods).

We will make the reimbursement without undue delay, and not later than:

• 14 days after the day we receive back from you any Goods supplied; or
• (If earlier) 14 days after the day you provide evidence that you have sent back the Goods.

You agree that you will have to bear the cost of returning the Goods.

10. Conformity & Circumstances Beyond Our Control

We have a legal duty to supply the Goods in conformity with the Contract. Upon delivery, the Goods will be of satisfactory quality, be reasonably fit for any particular purpose made known to us, and conform to their description.

In the event of any failure by a party because of something beyond its reasonable control, that party's obligations will be suspended so far as is reasonable, provided that the party will not be liable for any failure which it could not reasonably avoid.

11. Privacy & GDPR Compliance

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation (GDPR) regarding your personal information. We are a Data Controller of the Personal Data we process in providing Goods to you.

• We will identify the purposes for which information is being collected.
• We will only process Personal Data for the purposes identified.
• We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact us at info@alexandriauk.com.

12. Governing Law, Jurisdiction and Complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland. Where a Customer is resident in another European Union member state, nothing in this clause deprives that Customer of the protection of any mandatory consumer-protection provisions of the law of their country of habitual residence that would otherwise apply.

We try to avoid any dispute, so we deal with complaints in the following way: please contact us directly as soon as possible should any issues or queries arise with our products. All and any claim of a legal nature must be transferred to a UK court in Manchester.